Terms Of Use

Petro-Canada Online Ordering Web Site


Acceptance of Terms of Use

You agree that your use of the Online Ordering Web site (“Web site”) is subject to the following Terms of Use (“Terms”). It is important that you read all the Terms carefully. By accessing and using the Web site you accept to be bound by the Terms. Petro-Canada reserves the right to update the Terms at any time without notice. The current version of the Terms can be reviewed by clicking on the "Terms of Use" hypertext link located at the bottom of our Web pages.

Acceptance of Petro-Canada’s Standard Terms and Conditions of Sale

You agree that lubricants and other products you order via the Web site (“the Product”) shall be subject to and in accordance with the Standard Terms and Conditions of Sale ("Ts&Cs") of Petro-Canada Lubricants Inc., or Petro-Canada America Lubricants Inc., or Petro-Canada Europe Lubricants Limited, as applicable (collectively "Petro-Canada"), which Ts&Cs are accessible via the links below, unless there is a written and currently valid agreement signed by you and Petro-Canada by which Petro-Canada agrees to sell, and you agree to purchase, the Product in accordance with specified terms and conditions.

Registration & Passwords

Using the Web site requires you to open an account. You must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account and all activities that occur under your account. You agree to notify Petro-Canada immediately of any unauthorized use of your account or any other breach of security. Petro-Canada will not be liable for any loss you incur if someone else uses your password or account, with or without your knowledge. However, you may be held liable for losses incurred by Petro-Canada or another party, if someone else uses your account or password. You may not use anyone else's account or password at any time, without the permission of the account holder.

Petro-Canada has reasonable grounds to suspect that information you provide is untrue, inaccurate, not current or incomplete, Petro-Canada has the right to suspend or terminate your access to the Web site. Petro-Canada’s use of any personally identifying information you provide as part of the registration process is governed by the terms of Petro-Canada’s Privacy Policy (see link below).

Online Commerce

The Web site allows you to purchase Petro-Canada Product and services online. Once you place your order, you will receive an online “ORDER ACKNOWLEDGEMENT” and a follow-up email; however your order is not deemed to be accepted until we provide an “ORDER CONFIRMATION”. Products are subject to availability. Before we issue an Order Confirmation, Petro-Canada, shall have the right, in its sole discretion, to decline your order for any reason.

Participation Disclaimer

Petro-Canada reserves the right to block or remove orders or communications that it determines to be inappropriate, including, but not limited to, offensive, fraudulent, deceptive, misleading or illegal.

Limitations of Liability

Petro-Canada does not accept any responsibility for any materials downloaded from this website, and Petro-Canada shall not be responsible or liable for any damages in connection with downloaded materials. Any material downloaded from this website is at the visitor’s own risk.

Petro-Canada does not warrant or make any representations or claims as to the validity, correctness, currency or otherwise of the information provided at this site, or at any links to this site, nor shall Petro-Canada be liable or responsible for any claim or damage, direct, special, indirect or consequential, arising out of the interpretation, reliance upon or other use, authorized or unauthorized, of such information. Any decisions or actions based on information contained in this site or any other sites linked to this one, are the sole responsibility of the visitor.

Any visitor to this site providing information (including feedback, data, questions, comments, suggestions) to Petro-Canada agrees that Petro-Canada shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, Petro-Canada shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and/or services incorporating such information. Such information as provided by the visitor shall be deemed to be non-confidential.

Trademarks and Copyright

Both the text and graphics on this site are protected by copyright unless otherwise noted. The copyrights of some images and graphics appearing on this site are owned by third parties who have licensed their use to Petro-Canada on this site only. Petro-Canada will, however, allow registered visitors to the site to download materials published on this site for their specified use (as consented by Petro-Canada), provided that the material is not modified and that copyright, trademark and other proprietary notices are not deleted. The material displayed at this site may not otherwise be reproduced, transmitted, published or distributed without the written consent of Petro-Canada.

Except as otherwise noted, the trademarks displayed on this site are the trademarks and logos of Petro-Canada, a Suncor Energy business. Petro-Canada's name, trademarks and logos may not be used in any way or for any purpose without the consent of Petro-Canada and Suncor Energy.


Petro-Canada may at any time, without notice, in its sole discretion and without cause, terminate your right to access or use the Web site, (or any portion thereof). Petro-Canada may also terminate your right to access and use the Web site, or any part of the Web site, if you breach any term or condition of this Agreement.

Governing Law and Jurisdiction

The Web site is controlled by Petro-Canada from its offices in Ontario, Canada. By accessing or using the Web site, you agree that all matters relating to your access to, or use of, the Web site and/or the content shall be governed by the laws set out in the written agreement signed by you and Petro-Canada for the supply of Product, or the laws set out in the Ts&Cs specific to you and your purchase of Product, without regard to the conflict of laws principles thereof. You agree that the provisions of the United Nations Convention on Contracts for the International Sale of Goods, or any local legislation implementing such Convention, shall not apply.

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