HollyFrontier Privacy Policy

iBuy - Petro-Canada Lubricants’ Online Ordering System

For Customers

Respecting and protecting your privacy is important to us and a priority in our continuing relationship.


HollyFrontier collects your personal information directly from your online ordering registration, profile details, through purchases of Petro-Canada products and services and website cookies.

HollyFrontier collects this information so that we can carry out one or more of the following:

  • Process sales orders or applications submitted by you
  • Anticipate and resolve problems with any goods or services supplied to you;
  • Recommend particular products and services that help meet your needs;
  • Provide you with ongoing services relating to your purchases of HollyFrontier products, including, but not limited to, lubricants, warranties and other offerings;
  • Administer and carry out our obligations in relation to any agreement you have with us;
  • Assist in the development and marketing of our products and services;
  • Manage, develop and improve our business and operations;
  • To protect you and us from error and fraud and
  • To comply with any legal or regulatory requirements or to cooperate with police and/or financial institutions during any investigation of suspected criminal/fraudulent activities involving HollyFrontier or any of HollyFrontier 's service providers or agents.

HollyFrontier shall not use your personal information for any other purpose without your authorized consent.

HollyFrontier takes great care to ensure your personal information is securely stored. Access to this information is restricted to authorized personnel of HollyFrontier . Your personal information is held in confidence by HollyFrontier , its subsidiaries and affiliates.

For more information regarding our privacy policy and procedures please contact us by telephone at 1-800-268-5850 or by email at You may also contact us in the same manner to request access to or correct any of your personal information held by Petro-Canada.


A cookie is a piece of data — typically encoded information about how and when you use a site — that a Web server creates when you visit a website. This data is placed on your computer hard drive in the form of a small text file.

There are two types of cookies: session cookies and persistent cookies. Session cookies are used only for the length of time you stay on the website. When you leave the site, they expire and are no longer active. Persistent cookies are more permanent and can be re-read when you return to the site that placed them on your computer. We use persistent cookies in two instances — to identify previous visits to a new section of the website so that you are not required to view redirect information on subsequent visits and to allow users to access our corporate brand web page without having to log in repeatedly using the registration form.

The iBuy Online Ordering section of the HollyFrontier website uses session cookies to enable us to better serve iBuy users. You must enable cookies for this section of the website to function correctly. HollyFrontier does not use cookies to track any personal information about you, nor to collect any marketing data.

We do not and will not use cookies to retrieve data from your hard drive or to obtain your email address or other personal information.

You may choose not to accept cookies by setting your browser options to inform you when cookies are being sent. Alternately, you can set these options to deny cookies altogether. Please note, however, that by not accepting cookies you may limit the functionality that we can provide to you when you visit our site.

Automatic Logging of Session Data

To help us serve you better, we continuously and automatically collect generic, non-personal information about visits to our website. The following points describe the nature of the information collected in our Web server logs:

  • We do not collect personal information such as names, ages, phone numbers, addresses or e-mail addresses from visitors to our website. We do not collect individual profile information for visitors across multiple sites and do not aggregate information from any other sources about browsing patterns of individual visitors across multiple sites.
  • We collect anonymous visitor information like IP addresses, browser types (such as Internet Explorer), return visits from past guests, referring pages, pages visited along with the order in which they were visited, time spent on the website, and the referrer and transaction information for e-commerce pages. We collect such non-personally identifiable information for the following purposes: (1) to obtain anonymous statistical analysis of Web page traffic patterns for our website (2) to administer our website and servers, (3) to allow for auditing of our services by third parties, and (4) to improve our services.
  • As mentioned above, we use cookies only for more accurate anonymous traffic analysis As we do not build a database of individual visitors, the data that we do collect is never stored in any individual user profile; the data collected serves only to update aggregate counts allowing us to monitor traffic on our website.
  • We make use of customized JavaScript tracking code to track anonymous information about visitors' activity. This code contacts our suppliers’ servers, receives a cookie in response, and loads an image to the page. This 1 x 1 image is called a clear gif or Web bug. This JavaScript tracking code does not collect personal information such as name, age, phone number, mailing address or credit card numbers from visitors to our website. Visitors may elect to opt out of receiving tracking cookies used to collect information for our Web server logs. Note: the opt out option requires one cookie to function.
  • We do not create individual profiles of visitors. We do not have a database of individual profiles of each visitor. We collect data in aggregate form and data is not recorded or stored about individual visitors.
  • We may use the aggregate data to inform third parties as to the number of people who have seen and clicked on links to their websites.

HollyFrontier reserves the right to change this policy at any time. Please check this page periodically for changes.

Updated April 2012.

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